Refund Policy

Refunds

A refund will be issued within seven (7) days of receipt of the notice of cancellation if you have cancelled an order which had not yet been dispatched, or within seven (7) days of receipt of the returned goods if you have cancelled an order which was already dispatched. We reserve the right to withhold the reimbursement until we have received the good/s back.

Refunds of Faulty Items

If you have any problems with your purchase we will be happy to offer help and assistance.

Please contact us for assistance by writing to; donna@monsoon.com.mt

In the unlikely event that you receive goods which were not what you ordered we shall make good for any shortage, non-delivery, or replacement.

If you inform us that your product is damaged or defective, or are of a different quantity to that stated on your order form and we accept this, we can arrange for a replacement or for the item to be repaired at no extra cost to you. In the case that the item cannot be repaired or replaced, we will provide you with a full refund.

You are to inform us within fourteen (14) days from when you notice such defect and you will be required to send a copy of the invoice which accompanied delivery. Failure to show that you have purchased the item from us may result in the refusal of exchange or in the repair becoming chargeable. This is in line with your statutory rights which are to remain in force for a period of two (2) years.

We will be able to replace an item depending on our stock and the repair time may vary. We will not accept any claims for losses you suffer during this time or any other incidental or consequential damages you may suffer.